Privacy Policy

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Service address
• Information submitted through our contact forms
• Communications with us via phone and SMS
• Website usage data collected through Google Analytics

We do not knowingly collect sensitive personal data.

2. How Information Is Collected

• Through our contact forms
• During phone calls
• Through SMS communications
• Automatically through analytics tracking

3. How We Use Information

• To respond to your inquiries
• To provide quotes and schedule services
• To provide customer support
• To send SMS communications, including service messages and, with your consent, marketing messages
• To improve the performance of our website

4. SMS Communications & A2P Compliance

Consent to receive SMS messages is not a condition of purchasing any service.

• You may receive service-related messages as well as marketing messages.
• To opt out at any time, reply STOP.
• For help, reply HELP or contact us at 561-777-0255.
• Message frequency varies.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Your phone number and SMS consent are never sold or shared for marketing purposes.

5. Data Sharing

We do not sell your personal information. We share information only with the service providers necessary to operate our business, including Webflow (website hosting), GoHighLevel (customer communication and management), and Google Analytics (website analytics).

These providers are required to safeguard your data. Your SMS consent and phone number are never shared for marketing purposes.

6. Cookies & Analytics

We use Google Analytics to understand how visitors use our website, which helps us improve its performance. Cookies are used only for essential or analytics purposes.

We do not use advertising cookies or cross-site remarketing.

7. Data Security

We take reasonable safeguards to protect your information. However, no system or method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or to comply with applicable law.

9. Your Privacy Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information, where legally permitted

Florida has enacted the Florida Digital Bill of Rights, but its comprehensive privacy provisions apply only to businesses that meet very high revenue and activity thresholds. Our business does not meet those thresholds, so those provisions do not apply to us. Regardless, we honor reasonable requests from Florida residents to access, correct, or delete their personal information as described above. To make a request, contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from minors. Our services are arranged by adults, and any information relating to a senior in our care is provided by the client, a family member, or an authorized representative.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy, contact us:

Exceptional Quality Home Care Service For Seniors
Phone: 561-777-0255